Below is a partial list of our consulting and training topics. Because we are a customized chiropractic consulting service, we can consult and train on almost any topic that challenges your practice growth:
Front Desk Training- Handling a potential new patient. Effective scheduling techniques. Recall and tracking procedures. Collecting deductibles, coinsurance, and copays. Patient education. Gaining internal referrals. Learning teamwork as a practice. Managing an effective front desk. Effective organization and communication. Staff staying one step ahead of the doctor. Front desk vision. Front desk purpose. Front desk drive. HIPAA compliance. Ending missed appointments. Pushing employees past their comfort zone and working hard to grow the practice.
Therapy CA Training- Patient relations/education while performing therapy treatment. Being or becoming a valuable team member. Seeing the big practice picture. Gaining patient testimonials for marketing. Public Relations. Proper patient flow through the office to allow for volume without stress.
Marketing/PR CA- Implementing health programs for local businesses. Radio advertising. Developing and executing in-office workshops/classes. Reactivations through print ads, scripts, letters, flyers, etc. Successful Patient Appreciation Days. In-office referral games.
Office Manager/Doctor Training- Increasing staff enthusiasm. Effective staff meetings. Developing and implementing a practice purpose or mission. Accurate and effective job descriptions. Patient consultations/Conducting proper ROFs. Creating a personnel manual for employees. Interviewing/group interviews. Performance reviews. Office policies and procedures. Ending the administrative nightmare! Creating narratives/reports. Increasing PVA with little stress. Handling patient objections to care or finances. Setting and reaching practice goals/desires. Raising fees.
"It is without exaggeration that I write this testimonial. Like many other DC's, we have attended numerous practice building seminars, but none compare to having your own personal staff manager/consultant come into your office and customize a plan to address your office weaknesses from staff issues to insurance procedures. Karin has kept us up to date with insurance changes, and we feel has had a major, positive, long-term effect on many aspects of our office. After 20 years in practice and having a successful referral practice, our office struggled with the ongoing insurance problems and hassles of billing and follow-up procedures. We were highly unorganized and due to time constraints and frustration, we wrote off many balances. After hiring Karin Toner to set up an insurance department, our collections have gone up and our write-offs have gone down considerably. I would conservatively estimate that hiring Karin Toner has added 10 percent to the bottom line in my practice. I highly recommend ChiroAbility to any DC looking for an office organizer/consultant/insurance expert." Dr. George Shoemaker, Bethlehem, PA. (consulting client)